Frequently Asked Questions
Everything you need to know about our premium outerwear and services.
How can I ensure I am purchasing an authentic Moose Knuckles product?
To guarantee authenticity, always purchase directly from our official website or authorized retailers. Each jacket features a unique NFC tag or hologram that can be verified through our online authentication portal.
What is your shipping policy within Canada and internationally?
We offer complimentary standard shipping on all domestic orders within Canada. International shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return and exchange policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that certain promotional items may be marked as final sale.
How do I determine my correct size in Moose Knuckles outerwear?
Our jackets are engineered for a tailored fit. We recommend consulting our detailed Size Guide, located on each product page, which provides specific measurements for chest, waist, and sleeve length.
Does my Moose Knuckles jacket come with a warranty?
Yes, our products are covered by a limited lifetime warranty against defects in materials and craftsmanship. This does not cover normal wear and tear, neglect, or improper care.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm for eligible customers.